Refund policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Envelopes cannot be opened, and the bow must still be wrapped around the envelopes.

Non-returnable items:

• Gift cards
• Digital Trips

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Be sure you are checking the correct account for the card used to make the purchase.

Then contact your credit card company or bank, it typically takes 5-10 business days before your refund is officially posted.

 

Exchanges

Should you wish to exchange your trip for a different one, please contact us at questions@guesswheretrips.com. We will ship the new trip out for free, but the old trip will have to be shipped back to us at your expense.

If the items arrive damaged, and you need to exchange them for the same items, please send us an email with a photo of the damaged mailer.

Incorrect Addresses

If the address was written incorrectly by the purchaser (i.e. missing unit number, an old address, etc.), we will re-ship the item under two conditions:

1) The parcel is returned to us by Canada Post or UPS

AND

2) The purchaser pays the shipping fee for the new address